The Design for Health program at OCAD University culminates in a final studio project, on a topic of our choosing. My exposure to audit & feedback lead me to believe that there is an opportunity to merge design research methods with an audit & feedback approach.
This project aims to explore whether or not a qualitative "audit" (in quotes because no-one will be audited or judged) can be used to support primary care physicians through the first three phases of the Physician Practice Improvement (PPI) cycle.
Design research is all about understanding. And building something off that understanding. Audit & feedback traditionally uses quantative data to create discussion and understanding. However, my experience has shown that bar charts or time series graphs are typically used to display the data. These representations of practice are abstracted versions of real events; often showing one metric over a period of time to indicate a providers practice.
Discussions centred around these abstract visuals rely on participant memory to remember details of the practice context. My point of view is centred around the idea that the structure of design research activities will introduce more context to the discussion than the traditional methods.
Sense making is a retrospective and social process. To support physician's through reflection to help them form an understanding of their practice, we should be connecting them with their peers - the only other people who can understand the challenges they face.
This is challenging for a number of reasons - mainly due to issues getting people into the same room at the same time. Perhaps this is why so many audit & feedback interventions are delivered through an online dashboard, which affords a certain flexibilty and scalability of the intervention.
Keeping in mind the flexbility of the dashboards, I intend to engage physicians digitally to conduct the qualitative audit.
This page will be updated as I complete the project.